REFUND POLICY

Returns

Due to the perishable nature of our products, we have a strict 7-day return policy for unopened, frozen items only. Returns are NOT accepted for:

• Fresh seafood
• Thawed or opened products
• Custom prep services (cut & devein, filleting)
• Sale items, gift cards, or coupons

To be eligible for a return, items must be unused, in original packaging, and you must provide proof of purchase.

Damaged or Defective Items

Your satisfaction is important to us. Please inspect your order immediately upon delivery. If you receive defective, damaged, or incorrect items, contact us within 6 hours of delivery:

• Email: orders@shamiseafood.com
• WhatsApp: +27 61 425 4582
• Phone: +27 21 696 2259

Claims reported after 6 hours cannot be processed.

Return Process

To initiate a return, contact us at orders@shamiseafood.com. If approved, we'll provide return instructions and our collection address in Kensington, Cape Town. Returns sent without prior approval will not be accepted.

Refunds

Once we receive and inspect your return, we'll notify you of approval status. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank to process the refund.

If more than 15 business days have passed since approval, contact us at orders@shamiseafood.com.

Exchanges

We don't offer direct exchanges. Please return your item (once approved) and place a new order for the replacement item.